Above, our most popular specialty, sea salt soaps. TOP TO BOTTOM: Pink Sand, Dead Sea Mud, Marrakesh, Simply Salt, and our best-selling Sea Salt Soap.
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Store Policies
If you should experience any trouble ordering, please contact Michelle at michelle@mysticwatersoap.com or call (240) 396-6831 and I will do my best to resolve the problem.
Shipping Policies
Most domestic orders are sent by USPS priority mail for a flat fee of $8.75 shipping and handling - with free shipping on domestic orders of $75 or more. When I print the shipping label, a shipping notification with tracking number is automatically generated and sent to your email address. Sometimes this notice goes into the spam folder, so please check there before contacting me. International orders are sent for the cost of actual postage. See below for important details.
The exception to the $8.75 flat rate is over on my website www.mystic4men.com, on the "Samples" page, where I offer First Class shipping for $5.00 to the U.S. on orders of a single shaving soap or up to two sets (3 samples per set) of shaving soap. That is available here. At my discretion, other small orders that can be sent in a padded CD mailer will be sent by 1st Class mail and a refund of $3 will be given. USPS priority shipping provides insurance for values of up to $50. Packages with a value of over $50 need extra insurance. Insurance only covers packages that are lost or damaged by the post office. Once the package is delivered by your mail carrier, the post office will not be responsible for it so please safeguard your mail. We cannot be held responsible for packages that the Post Office says have been delivered. International customers: please note that our shopping cart cannot calculate the shipping cost for your order. When you place your order through our website, you will be charged only for the products. After I prepare your package, I'll send a separate PayPal invoice for the postage and mail your order as soon as you provide that payment. If you have questions about your order, please contact me at info@mysticwatersoap.com. Any applicable Customs fees or taxes are the responsibility of the customer and Mystic Water Soap is not liable for delays in shipping. Out-of-Stock Items
I remove the ordering button from the website while the new batch is being prepared. I do my best to keep products in stock and the website up-to-date but sometimes I run out of something unexpectedly: I will try to contact you, to advise and offer a refund for that item, or see if you have an alternate choice. If I can't reach you in a reasonable amount of time, I will refund the cost of the out-of-stock item and send the rest of the order. I do not back order merchandise.
Sales Tax
We are a Maryland-based company and so Maryland residents will be charged 6% sales tax on their orders. Please note that, in accordance with Maryland law, we must charge sales tax on shipping and handling charges as well.
Other than here on this website, where can I find you?
During the market season from April through December, you can find us at farmers markets here in the Maryland suburbs of Washington, D.C. and at a number of festivals and holiday markets in the MD-VA-DC area. You can see our calendar of events here.
Return Policy
Because of the nature of our products, we cannot accept returns unless we sent you the wrong item by mistake. If there's a problem with an order, I will try to resolve it on a case-by-case basis. Please contact Michelle at michelle@mysticwatersoap.com
Are your products available in stores?
Some of my products are available at Smile Herb Shop in College Park, MD. They do not carry my shaving products.
Smile Herb Shop 4908 Berwyn Road College Park, MD 20740 (301) 474-8791 |
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Mystic Water Soap™
4716 Riverdale Rd. Riverdale Park, MD 20737 Tel: 240-396-6831 E-mail: info@mysticwatersoap.com Web: https://www.mysticwatersoap.com Website for Men: https://www.mystic4men.com |
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